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Services

"Whether you need product installation, technical support or are looking for an innovative idea to be developed through ‘Squire Labs’; our engineers are here to support your business success."

Overview

Squire Technologies provides a range of post-sales support packages to meet client requirements and budget. These range from 6 months web and email support provided free of charge on all purchased products to dedicated 24/7 telephone support.

SS7 support

Support Service Packages

Bronze

bronze supportAll purchased products are supplied free of charge, with 6 months bronze support giving email and web access to the support team.

Silver

silver supportThe silver package extends the bronze support to 12 months and adds UK office hour telephone support.

Gold

gold supportThe gold package provides all the benefits of the silver support package, plus it provides remote configuration assistance. This means a more hands-on approach from the support team who will logon remotely to clients' boxes to assist with reconfiguration and troubleshooting.

Platinum

platinum supportPlatinum support provides the gold support package wrapped up in round the clock dedicated 24/7 support with mobile access to support engineers.

Post Sale Support Packages

Current UK Time

FeaturesBronzeSilverGoldPlatinum
Phone Support - Tier 1 *
  supportsupportsupport
Email Support - Tier 1 *
 supportsupportsupportsupport
Support Web Page Accesssupportsupportsupportsupport
Response Time1 working day1 working day4 hours1 hour
24/7   support
Reconfiguration support  supportsupport
Contract duration (min months)6121212
Free product upgrades supportsupportsupport
Mobile Phone to Product Engineer   support
Cost (% of purchase price of unit)Free12%18%25%
Minimum Cost£0£600£1200£6000

* Support is available UK office hours Monday to Friday and excludes UK Bank and Public holidays.

  • Phone Support - Tier 1 (9.00am - 5.30pm) GMT
  • Email Support - Tier 1 (4.30am - 5.30pm) GMT

Squire Protection Plan

Hardware Warranty

All products purchased from Squire Technologies Ltd are supplied with 12 months free hardware warranty.

Extended Hardware Warranty

warrantyTo extend the hardware warranty for 12 months is 12% of purchase price of unit, this includes the Silver Support package. Hardware warranties can be extended to a maximum of 2 years.

Software Warranty

Warranty cover for software is provided under the Squire Technologies Software Support packages. Software warranties can be renewed annually for as long as customer requires.

pdfSupport Statement

pdfWarranty and Software License Agreement

World Class Products

worldSquire Technologies has deployed carrier grade signalling products worldwide by combining high quality products with a range of product focused services to insure successful deployment and ongoing client support.

Contact UsFor information on how we can provide an effective solution click here and a representative will contact you with details and pricing.

 
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Support

UK Office Hours Support

remote installationOccasionally email support is not sufficient to explain or resolve a problem. Squire Technologies offers UK office-hours phone support as part of an upgrade package.

24/7 Extended Support

24/7 supportCustomers can purchase 24/7 Enhanced Support as part of an upgrade package. This provides out-of-hours access to Squire Support, for resolution of Service-Affecting Issues.