Services
"Whether you need product installation, technical support or are looking for an innovative idea to be developed through ‘Squire Labs’; our engineers are here to support your business success."
Overview
Squire Technologies provides a range of post-sales support packages to meet client requirements and budget. These range from 6 months web and email support provided free of charge on all purchased products to dedicated 24/7 telephone support.
Support Service Packages
Bronze
All purchased products are supplied free of charge, with 6 months bronze support giving email and web access to the support team.
Silver
The silver package extends the bronze support to 12 months and adds UK office hour telephone support.
Gold
The gold package provides all the benefits of the silver support package, plus it provides remote configuration assistance. This means a more hands-on approach from the support team who will logon remotely to clients' boxes to assist with reconfiguration and troubleshooting.
Platinum
Platinum support provides the gold support package wrapped up in round the clock dedicated 24/7 support with mobile access to support engineers.
Post Sale Support Packages
Current UK Time
| Features | Bronze | Silver | Gold | Platinum |
Phone Support - Tier 1 *
|
|  |  |  |
Email Support - Tier 1 *
|
 |  |  |  |
| Support Web Page Access |  |  |  |  |
| Response Time | 1 working day | 1 working day | 4 hours | 1 hour |
| 24/7 | | | |  |
| Reconfiguration support | | |  |  |
| Contract duration (min months) | 6 | 12 | 12 | 12 |
| Free product upgrades | |  |  |  |
| Mobile Phone to Product Engineer | | | |  |
| Cost (% of purchase price of unit) | Free | 12% | 18% | 25% |
| Minimum Cost | £0 | £600 | £1200 | £6000 |
* Support is available UK office hours Monday to Friday and excludes UK Bank and Public holidays.
- Phone Support - Tier 1 (9.00am - 5.30pm) GMT
- Email Support - Tier 1 (4.30am - 5.30pm) GMT
Squire Protection Plan
Hardware Warranty
All products purchased from Squire Technologies Ltd are supplied with 12 months free hardware warranty.
Extended Hardware Warranty
To extend the hardware warranty for 12 months is 12% of purchase price of unit, this includes the Silver Support package. Hardware warranties can be extended to a maximum of 2 years.
Software Warranty
Warranty cover for software is provided under the Squire Technologies Software Support packages. Software warranties can be renewed annually for as long as customer requires.
World Class Products
Squire Technologies has deployed carrier grade signalling products worldwide by combining high quality products with a range of product focused services to insure successful deployment and ongoing client support.
For information on how we can provide an effective solution click here and a representative will contact you with details and pricing.