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All purchased products are supplied free of charge, with 6 months bronze support giving email and web access to the support team.
The silver package extends the bronze support to 12 months and adds UK office hour telephone support.
The gold package provides all the benefits of the silver support package, plus it provides remote configuration assistance. This means a more hands-on approach from the support team who will logon remotely to clients' boxes to assist with reconfiguration and troubleshooting.
Platinum support provides the gold support package wrapped up in round the clock dedicated 24/7 support with mobile access to support engineers.
To extend the hardware warranty for 12 months is 12% of purchase price of unit, this includes the Silver Support package. Hardware warranties can be extended to a maximum of 2 years.
Squire Technologies has deployed carrier grade signalling products worldwide by combining high quality products with a range of product focused services to insure successful deployment and ongoing client support.
Support
UK Office Hours Support
Occasionally email support is not sufficient to explain or resolve a problem. Squire Technologies offers UK office-hours phone support as part of an upgrade package.
24/7 Extended Support
Customers can purchase 24/7 Enhanced Support as part of an upgrade package. This provides out-of-hours access to Squire Support, for resolution of Service-Affecting Issues.
Email Support
We deliver a wide range of services including the provision of cost effective and reliable product support. Contact our support team if you have a question about your product.
Quality Solutions
International Accreditation ISO9001
We can guarantee to provide you with quality products and services.
- Rapid development
- One-off development cost for services agreed between Squire Technologies and client at start of project
