The enhanced support services under mPaaS provides value added SVI related assurances by being able to monitor and action SVI specific, and standard monitoring functions to ensure your network remains optimised and stable with real-time alerts to our Support Team.
Fully compliant data-model/protocol with 3GPP Release 12 standard, designed and tested for multi-vendor environments.
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Enhanced Services Items
Changes to apply New configuration, Modify configuration or Delete configuration on SVI. This is subject to sufficient advanced notification and relevant information being available to proceed effectively.
This is aimed at ensuring that in the event any of the above or other agreed items is managed and reduces the risk to live services. This will also include notification to On Call Engineer for Platinum customers.
To monitor the capacity of Customers hard drives ensuring sufficient capacity remains to ensure Live services remain functional. This will be monitored regularly to identify sudden loss of capacity or continued use of disk space.
Following the Maintenance Guide, Best Practise, CDRs will be archived on a regular basis. This will help to ensure Database management is maintained, SVI performance is not affected and future management of Support Issues.
Core Dumps will be captured and analysed/reviewed. This may result in a change of Configuration to correct and avoid the issue re-occurring or via replication to determine the cause and configuration amended or software update applied to resolve such issues.
The system is reviewed on a weekly basis to ensure it remains operational. This will identify trends whereby capacity or similar is constantly increasing and may if not managed correctly cause an effect on Live services. Along with general health check areas to ensure all relevant aspects are working as expected.
The security audit will review specific aspects which could be considered a risk if not managed.
This is deemed required to ensure service is not at risk. This will be upon request from the customer with a clear indication of what the issue relates to and what the risk is. Security patches will need to be verified prior to deployment to ensure no affect is presented on live services.
A standard report of All Managed Services and what utilisation there has been of these. This will include all the items monitored and provide a breakdown of utilisation, outages etc
Aimed at providing New Customer Employees with a training session should it be required due to multiple Staff departures. This can also be utilised for identifying specific training requirements beyond the standard configuration/management areas.
Importance of Monitoring
Early Detection of Problems
Real-time Notifications
Performance Monitoring
Avoid Network Outages
Fix Performance Issues Quickly
Plan a Proper Budget For Up gradation
Recognise Security Threats
Improve reliability
Increase ROI
Enhanced User Experience
End to End Monitoring of Resources
Ensure SLA Compliance
Monitoring
These are regularly monitored and reviewed to provide a prompt resolution of service and notification of any key performance indicator out of agreed ranges. Our Alerts can be tailored so that any advance notification of Customer Maintenance means we can set exclusions for this period to avoid unnecessary notifications.
Key Features:
Our Monitoring has been customized to suit the requirements of the Squire Solution and the many processes and functions it performs. It can also be tailored to your individual needs.
Monitoring Items
C5 DSC FPG GMSC IWF MGC SBC SG SMSC/G STP | |
Number of Current Active Calls | ✓ ✕ ✕ ✓ ✕ ✓ ✓ ✕ ✕ ✕ |
Automatic Backups Process Status | ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ |
Presence of Backup File(s) | ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ |
Presence of a System Failure Log | ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ |
Scheduled Processes Status | ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ |
Destination Point Codes Status | ✕ ✓ ✓ ✓ ✓ ✓ ✓ ✕ ✓ ✓ |
Diameter Remote Peer / Diameter Local Peer Status | ✕ ✓ ✕ ✕ ✓ ✕ ✓ ✕ ✕ ✓ |
Ethernet (IP) Interface Status | ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ |
Fail2Ban (SIP Firewall) Statistics | ✓ ✓ ✕ ✕ ✕ ✕ ✓ ✕ ✕ ✕ |
Command Line Login Check | ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ |
Email Service Status | ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ |
MySQL Database Size & % | ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ |
MySQL Database Redundancy Replication Status | ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ |
Network reachability (Ping) Check | ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ |
SCTP/MTP3 Protocol messages per second | ✕ ✕ ✕ ✕ ✓ ✕ ✕ ✓ ✓ ✓ |
Software version check for Redundant Systems | ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ |
MySQL Process Status | ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ |
SS7 Signalling Link(s) Status | ✕ ✕ ✓ ✓ ✓ ✓ ✕ ✓ ✓ ✓ |
Command Line (SSH) Process Availability Status | ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ |
Count of SSH Users at any time | ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ |
Total Number of Call Data Records/Transaction Data Records Count | ✓ ✓ ✕ ✓ ✓ ✓ ✓ ✕ ✓ ✕ |
SIP Trunk (VoIP Destination) Status | ✓ ✕ ✕ ✓ ✕ ✓ ✓ ✕ ✕ ✕ |
General System Capacity/Utilisation Checks
C5 DSC FPG GMSC IWF MGC SBC SG SMSC/G STP | |
CPU % Usage | ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ |
Hard Disk Usage Size & % Usage | ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ |
System Load - Average of CPU Utilisation over a period of time | ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ |
System Memory (RAM) Usage % | ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ |
Memory Swap Usage | ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ |
Operating System Uptime | ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ |
Graphical User Interface Status Checks
C5 DSC FPG GMSC IWF MGC SBC SG SMSC/G STP | |
Graphical User Interface Status | ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ |
Additional Graphical User Interface Status | ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ |
Supporting Graphical User Interface Status | ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ |
Core Application Services Status Checks
C5 DSC FPG GMSC IWF MGC SBC SG SMSC/G STP | |
Voice Handling Process Status | ✓ ✕ ✕ ✓ ✕ ✓ ✓ ✓ ✓ ✓ |
Redundancy Monitoring Active/Inactive Process Status | ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ |
Graphical User Interface Process Check | ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ |
System Process Status | ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ |
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