The silver level support package is our starter level of support. It includes access to our tier 1 (help desk) email and telephone support during UK office hours.
The Gold package adds several enhancements. Most importantly it provides a hands on approach from the support team who will, where necessary, login remotely to clients systems to assist with troubleshooting.
Platinum support is our highest level support package with the fastest response times. It provides an emergency service to assist customers who encounter a critical service affecting issue outside of UK working hours.
Enhanced Support - mPaaS
Managed Platform as a Service
Squire Technologies mPaaS offering allows clients to lease core network products on a monthly basis. The managed part of the offering ensures that our network specialists will install and commission products directly into a client’s network and then seamlessly provide ongoing support.
