Squire Technologies Silver level support package is our starter level of support. It includes access to our online help resource and tier 1 (help desk) email and telephone support during UK office hours.

The Gold level package adds several enhancements to the Silver level support package. Most importantly, the Gold package provides more of a hands on approach from the support team who will, where necessary, logon remotely to clients systems to assist with troubleshooting. Pre-arranged access to a product engineer for online working is also available. This is especially useful where several involved parties are required to work online together at a pre-arranged time. Access to software upgrades is included allowing clients to keep their software current and benefit from Squire’s ongoing product development and enhancement activities.

Platinum support is our highest level support package with the fastest response times. Added to the Gold package is an emergency service to assist customers who encounter a critical service affecting issue outside of UK working hours. Where software upgrades are deemed necessary, Platinum customers can benefit from Squire’s managed upgrade process and this can be arranged outside UK office hours in cases where a specific maintenance window is required by the customer. Platinum customers also benefit from access to a case portal where the status of trouble tickets can be checked remotely.